Our Terms & Conditions

Please read these Terms and Conditions (“Agreement”) carefully before using Urbann’s website (“Website”) and placing an order. This Agreement sets forth the legally binding terms and conditions for your use of the Website and the purchase of products from Urbann.

1. Acceptance of Terms

By accessing the Website and placing an order, you agree to be bound by this Agreement and all applicable laws and regulations. If you do not agree to these terms, please do not use the Website or place an order.

2. Orders and Payments

  • All orders placed on our website are subject to availability and confirmation.
  • Payment for orders must be made in Kenyan Shillings (KES).
  • We accept payments via only listed methods on our official page.
  • Orders will be processed upon successful payment.
  • We reserve the right to cancel any order for any reason,
    including but not limited to unavailability of products, technical issues, or
    suspected fraud.

3. Refunds and Returns

  • Refunds: We do not offer refunds for any products purchased from our store.
  • Returns: Products may be returned under the following conditions:
    • You must contact our customer support team within five days of receiving the product.
    • Returns will only be accepted if the product is unused, in its original packaging, and other agreements made before the return.
    • Return shipping costs will be borne by the customer unless the return is due to a mistake on our part.
    • Returns must be made within three days of receiving approval from our customer support team.

4. Delivery

  • We offer same-day delivery for available products within Nairobi, and within four days outside Nairobi for available products at the shop. 
  • For products not available in our shop, delivery times will vary and will be communicated to you at the time of purchase.
  • We will make every effort to ensure timely delivery, but delivery times may be affected by external factors beyond our control.
  • In the event of a delay or unforeseen circumstances, Urbann
    will make reasonable efforts to inform the customer and minimize any
    inconvenience caused.

5. Ownership and Risk

  • Ownership of products passes to you upon successful delivery.
  • Risk of loss or damage to the products passes to you upon delivery.

6. Intellectual Property

  • All content on our website, including text, images, logos, and graphics, is protected by intellectual property laws and remains the property of Urbann.
  • Customers may share product images with the visible watermark intact and must not remove or alter the watermark in any way
  •  Unauthorized use, reproduction, distribution, or modification of Urbann’s copyrighted materials is strictly prohibited and may result in legal action.

7. Termination

  • We reserve the right to terminate or suspend access to our website and services at our discretion, without notice, for any reason.

8. Pricing and Payment

  • All prices on Urbann’s Website are listed in Kenyan Shillings (Kshs) by default. The customer is responsible for any currency conversion fees or charges applied by their payment providers. 

  • All Payments are done through the PesaPal Gateway listed on the website checkout, and no other forms of payment is accepted by Urbann, and therefore will not be liable for any other payment methods.

  •  The prices displayed are exclusive of shipping charges, customs duties, taxes, or additional fees unless otherwise stated.

  • We reserve the right to change product prices, shipping charges, and other fees without prior notice. The price and fees applicable to your order will be those in effect at the time of purchase

9. Privacy

  • Your use of our website is governed by our Privacy Policy, which can be found here

10. Changes to Terms and Conditions

  • We may update these Terms and Conditions at any time. Any changes will be posted on this page, and the revised terms will be effective immediately.
  • Continued use of the Website or placing orders after any
    modifications to the Agreement constitutes acceptance of the revised terms.

11. Governing Law and Jurisdiction
  • Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Kenya.
  • This Agreement shall be governed by and construed in accordance with the laws of Kenya.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us. 

Thank you for shopping with Urbann. Your satisfaction is important to us, and we appreciate your understanding of our policies.

By using the Urbann website and placing an order, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions.

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